Refund policy

Returns & Refunds Policy

We want you to feel confident shopping with LUXYN. In addition to your statutory consumer rights, we offer a 30-day return period for eligible products.

30-Day Returns

Customers may request a return within 30 days of receiving their order.

To request a return, please contact info@luxyn.shop before sending any item back.

Please do not return products to the address shown on the parcel or to any supplier or fulfilment partner unless specifically instructed to do so by LUXYN.

We will provide the appropriate return instructions after reviewing the request.

Return Condition

To qualify for a change-of-mind return under our 30-day returns policy, products should normally be:

• unused and in their original condition;
• returned with their original packaging, accessories and components where applicable; and
• accompanied by proof of purchase or order information.

Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning, in accordance with their statutory rights.

Skincare, Cosmetics and Hygiene-Sensitive Products

For health and hygiene reasons, certain sealed skincare, cosmetic, personal-care or hygiene-sensitive products may not be eligible for a change-of-mind return after they have been unsealed where the applicable legal exemption applies.

This does not affect a customer's legal rights if a product is faulty, damaged, unsafe or not as described.

Faulty, Damaged or Incorrect Products

If an item arrives faulty, damaged, defective, incorrect or materially different from its description, customers should contact info@luxyn.shop as soon as reasonably possible.

Please include the order number and, where appropriate, photographs or other information that will help us understand the issue.

LUXYN will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Customers should not be required to deal directly with LUXYN's suppliers or fulfilment partners.

Nothing in this policy limits or excludes a customer's statutory rights.

Return Postage

For ordinary change-of-mind returns under the additional LUXYN 30-day return policy, customers may be responsible for the direct cost of returning the item where legally permitted and where this has been communicated before the return is arranged.

If a product is faulty, damaged, incorrect or not as described, LUXYN will handle the matter in accordance with applicable consumer law and will not improperly pass return costs arising from the fault to the customer.

Please contact us before returning any product so that we can provide the correct instructions.

Refunds

Once a returned item has been received and assessed, we will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Processing times may vary depending on the customer's bank or payment provider.

Where a customer exercises a statutory cancellation right, refunds will be processed within the timeframes required by applicable UK consumer law.

Cancellations

Customers who purchase online have statutory cancellation rights under UK consumer law where those rights apply.

Our voluntary 30-day returns policy is intended to provide customers with an additional period in which to request an eligible return and does not replace or reduce statutory cancellation rights.

Exchanges

If a customer would like a replacement or exchange, please contact info@luxyn.shop.

Whether an exchange is available will depend on the product and circumstances. Where appropriate, we may instead arrange a refund and allow the customer to place a new order.

How to Request a Return

Please email: info@luxyn.shop

Include:

• your name;
• order number;
• the product you wish to return; and
• the reason for the return.

We will respond with the next steps and appropriate return instructions.

Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer law.